Sunday, May 12, 2019

NBN makes good ....

My internet worries continue: TPG sent a couple of very competent technicians and they quickly sussed out the fact that there was a break in the landline cable connecting NBN to my house. They promised to quickly return to base, contact the relevant department (because the first team "does not dig trenches and lay cable". Did not hear anything from anyone for the next six hours so I contact TPG and they breathtaking too me for a ride for the next 18 hours or so and much, much promises and pleas someone (a humble call centre operator) told me that NBN had advised TPG that the repairs of the cable would be carried out on May 22 some 16 days after the break. That is ridiculous! Surely Australians better respect, service and care for their custom ... are we really on a par with the poorest countries in Africa or the sub-continent? Why does TPG have authority to insist that NBN does the repairs within 24 hours? I can't approach NBN because my contract is with TPG. I managed things on my mobile phone until the data allocation ran out and I had to buy a $99 external drive which should run out soon and then it will be another $99 plus the month $40 bill NBN does the repairs, if they ever. Who is going to compensate me for loss internet and Foxtell? Cost of the external drive?

Thank God for Foxtell. They came promptly had one look at the cable and said "bugger that" or words to that effect and help me arrange to have a satellite connection. Now I can watch the cricket final tonight. There is a God, of course, it is not Foxtell but in my crucifixion they are some kind of saviors.

Thank you Foxtell. I am in Foxtell heaven while part of me is suffering in internet hell.

My internet is back on line ... three excellent guys from NBN replaced the broken cable and brought a smile to an old man's face,

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